Frequently Asked Questions
How do I pair the X-Bows Crystal via Bluetooth?
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The X-Bows Crystal supports Bluetooth 5.0 and can remember up to five paired devices, making it easy to switch between your computer, tablet, and smartphone.
To pair your Crystal via Bluetooth:
1. Turn on the keyboard and make sure it is in Bluetooth mode.
2. Press and hold Fn + 1, 2, 3, 4, or 5 to enter pairing mode for the corresponding Bluetooth channel.
3. On your computer, tablet, or smartphone, open Bluetooth settings and search for available devices.
4. Select the X-Bows Crystal keyboard when it appears and follow any on-screen instructions to complete pairing.
5. Once connected, you can switch between previously paired devices using Fn + 1, Fn + 2, Fn + 3, Fn + 4, or Fn + 5.
The Crystal can remember up to five Bluetooth connections, although it operates with one selected device at a time. You can also connect it directly using a USB-C cable.
If you have customized your keyboard layout, the Bluetooth shortcut keys may differ from their default positions. Consult the Crystal user manual for additional pairing instructions.
Does the Crystal have Function (F1-F12) keys?
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Yes. The X-Bows Crystal supports all standard function keys from F1 through F12, even though its compact 65% layout does not include a dedicated physical function-key row.
To access the function keys, hold down the right spacebar and press the corresponding number key:
Right Spacebar + 1 = F1
Right Spacebar + 2 = F2
Continue through F10, using the corresponding number-row keys according to the keyboard's default mapping.
The Crystal also supports programmable key layouts through its dedicated KeyboardLab web configurator, allowing you to customize supported key assignments and layers.
This compact design provides access to standard function-key commands without requiring a separate physical F-key row.
How do I customize the keys and lighting on the X-Bows Crystal?
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The X-Bows Crystal uses QMK-based firmware with a dedicated KeyboardLab web configurator for personalizing its key layout and supported keyboard settings.
To customize your keyboard, connect your Crystal to your computer using a USB-C cable, then open the KeyboardLab Crystal Configurator in Google Chrome or Microsoft Edge. Follow the configurator's instructions to remap keys, adjust supported functions, and save your settings to the keyboard.
The Crystal also features RGB backlighting. You can adjust its supported lighting effects using the keyboard's built-in lighting controls or the options available in its configurator. Refer to the Crystal user manual for the available lighting modes and shortcuts.
Important: X-Bows Crystal does not support the standard QMK Configurator, VIA, or VIAL. Always use the dedicated KeyboardLab interface for software customization.
Is the X-Bows Crystal hot-swappable?
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Yes. The X-Bows Crystal ergonomic mechanical keyboard features hot-swappable switches, allowing you to replace compatible mechanical switches without soldering.
The Crystal supports both 3-pin and 5-pin MX-style mechanical switches, giving you flexibility to experiment with different switch types, including linear, tactile, and clicky switches.
Hot-swapping makes it easier to personalize your typing experience, replace a faulty switch, or try switches with different actuation forces and tactile characteristics.
To replace a switch, first disconnect the keyboard from USB power and turn it off. Carefully remove the keycap and existing switch using appropriate puller tools, then align the replacement switch's pins with the socket before gently pressing it into place.
Always check switch compatibility and pin alignment before installation to avoid damaging the hot-swap sockets.
Which X-Bows keyboards work with Mac/Linux?
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All current X-Bows ergonomic keyboard models support basic typing on macOS and Linux, including Lite, Nature, Knight, Knight Plus, and Crystal. However, key customization software and setup procedures vary by model.
X-Bows Lite: Compatible with macOS and Linux for standard keyboard functions. Its proprietary configuration software may have operating-system limitations.
X-Bows Nature: Compatible with macOS and Linux. Supports QMK firmware and key customization through compatible VIA and VIAL tools.
X-Bows Knight: Compatible with macOS and Linux. Supports QMK, VIA, and VIAL for programmable key layouts, shortcuts, and macros.
X-Bows Knight Plus: Compatible with macOS and Linux, including its detachable numeric keypad. Supports QMK, VIA, and VIAL.
X-Bows Crystal: Compatible with macOS and Linux through USB-C or Bluetooth. Uses the dedicated KeyboardLab web configurator for customization and does not support standard QMK Configurator, VIA, or VIAL.
X-Bows also offers Mac-specific keycap layouts on selected models.
For Mac and Linux users who prioritize extensive key remapping, Nature, Knight, and Knight Plus are particularly suitable. Before updating firmware or installing configuration software, consult the setup guide for your exact model and hardware version.
Which mechanical switches should I choose for my X-Bows keyboard?
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The best mechanical switch for your X-Bows keyboard depends on your preferred typing feel, noise tolerance, and how you use your keyboard. X-Bows offers several Gateron switch options with different characteristics.
Red (Linear): Provides a smooth keystroke without a tactile bump or click. A good choice for gaming, fast typing, and users who prefer consistent key movement.
Silent Red (Linear): Offers a smooth typing feel with reduced noise. Ideal for shared offices, quiet environments, and late-night typing.
Brown (Tactile): Provides a noticeable tactile bump without the loud click of Blue switches. A versatile option for everyday typing, writing, and programming.
Silent Brown (Tactile): Combines tactile feedback with reduced typing noise. An excellent choice for office professionals and frequent typists who prefer a quieter keyboard.
Blue (Clicky): Produces a distinct tactile bump and audible click. Suitable for users who enjoy strong feedback and a traditional mechanical keyboard sound.
Other switch options: Selected models also offer White and Black switches. Their characteristics and availability depend on the specific model and switch version.
For most first-time mechanical keyboard users, Brown switches are a reasonable starting point. Choose Silent Brown if you prefer tactile feedback with less noise, or Silent Red if you want smooth, quieter keystrokes.
Switch preference is personal, and no switch type is universally best for preventing typing fatigue or discomfort. If you plan to replace switches yourself, verify that your keyboard supports hot-swapping and that the replacement switches are compatible with its sockets. Older X-Bows keyboards may require different switch technologies.
How long does shipping take?
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In-stock orders are typically prepared and dispatched within 1–3 business days (Monday–Friday). After dispatch, standard international shipping usually takes 7–12 business days, depending on the destination.
Worldwide shipping costs $10 for orders below $60 and is free for orders of $60 or more.
Preorders and group-buy products have separate estimated dispatch dates, as stated on their product pages.
Pre-Sale / Group Buy: Items like the Knight Plus have longer lead times (2-15 months). Please check the specific product page for estimates.
What is the return policy for "Change of Mind"?
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X-Bows offers a 30-day change-of-mind return policy for customers who decide their purchase is not the right fit.
You may request a return within 30 days of receiving your order, provided the product is unused, in its original condition, and returned with all original packaging, accessories, cables, and included components.
Return shipping: Customers are responsible for arranging and paying return shipping for change-of-mind returns.
Return destination: Returns are generally sent to our central warehouse in Shenzhen, China. International return shipping costs can be significant, depending on your location and shipping service.
Customs and duties: Customers may also be responsible for applicable customs duties, import taxes, and clearance charges, except where applicable law requires otherwise.
Refund conditions: No automatic restocking fee applies. However, products that are damaged, heavily used, or missing accessories may qualify for a reduced refund or may not be eligible for a voluntary return.
To initiate a return, please contact support@x-bows.com before shipping your item so we can provide return instructions.
This voluntary return policy does not limit your statutory consumer rights. For example, eligible EU consumers generally have a separate 14-day statutory right of withdrawal.