Refund policy

Return & Refund Policy

We want you to be satisfied with your X-Bows purchase. We understand that an ergonomic keyboard may not be the right fit for everyone, so we offer a 30-day change-of-mind return policy.

Please read the terms below, especially the information about international return shipping costs.

1. Change-of-Mind Returns — 30 Days

If you change your mind or decide that your X-Bows product is not right for you, you may request a return within 30 days of delivery.

To qualify for a voluntary change-of-mind return:

The item must be unused and in its original condition.
The original packaging, accessories, cables, keycaps, and other included components must be returned.
You must contact us before sending the item back to obtain return instructions.

Return shipping: Customers are responsible for arranging and paying return shipping for change-of-mind returns.

Return destination: Our central returns warehouse is located in Shenzhen, China. We do not currently operate a US-based return center. International return shipping to China can be expensive, depending on your location, the package, and the shipping service.

Customs and duties: Customers may be responsible for applicable customs duties, import taxes, and clearance charges associated with a change-of-mind return, except where applicable law requires otherwise. Please follow our return instructions to help avoid unnecessary customs charges.

Item Condition and Refund Deductions: For voluntary change-of-mind returns, products must be unused, in their original condition, and returned with their original packaging and accessories.

If a returned product is damaged, heavily used, or missing accessories, X-Bows will assess its condition individually. We may offer a reduced refund or decline a voluntary return that does not meet the stated return conditions.

Any proposed deduction will be based on the product's actual condition and explained to the customer.

No automatic restocking fee applies.

These conditions do not limit statutory withdrawal rights or other mandatory consumer protections. Where statutory withdrawal rights apply, deductions for diminished value will only be made as permitted by law.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect item, please contact us at support@x-bows.com as soon as possible.

Include:

Your order number
A description of the problem
Photos or video showing the issue, where reasonably available

After reviewing the issue, X-Bows will arrange an appropriate resolution, which may include troubleshooting, replacement, repair, or refund.

X-Bows will cover the appropriate return or replacement shipping costs for verified defective, damaged, or incorrect items. Where a return is required, we will provide a prepaid shipping label or another return arrangement that does not impose return shipping costs on you.

Your statutory consumer rights remain unaffected.

3. International Shipping and Returns

X-Bows is a US-registered brand serving customers worldwide. Our inventory is currently warehoused and shipped from China.

We do not currently have a US-based return warehouse.

For change-of-mind returns, customers will generally need to ship their products to our warehouse in Shenzhen, China, at their own expense.

We strongly encourage customers to review the keyboard's layout, specifications, compatibility, and potential return shipping costs before purchasing.

4. European Union — Statutory Right of Withdrawal

If you are an EU consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, you must inform X-Bows of your decision to withdraw before the statutory withdrawal period expires. You may contact support@x-bows.com or use an available account cancellation or return-request function.

You must send the goods back within 14 days after notifying us of your withdrawal, unless we agree otherwise.

Inspection and diminished value

You may inspect and handle the product to establish its nature, characteristics, and functioning, as you reasonably would in a physical store.

You may be responsible for diminished value caused by handling beyond what is necessary for that purpose. No automatic restocking fee applies to a valid statutory withdrawal.

Refunds

We will reimburse payments required by law, including the original standard delivery charges. Additional charges for an express or premium delivery option chosen by the customer need not be reimbursed where the law permits.

We will issue the reimbursement within 14 days after being informed of your withdrawal. Where permitted by law, we may withhold reimbursement until we receive the goods or you provide evidence of having sent them back, whichever occurs first.

Refunds will normally be issued through the original payment method without an additional reimbursement fee.

Return shipping

You are responsible for the direct cost of returning the goods to our designated return address in Shenzhen, China, provided this responsibility was disclosed before purchase and subject to applicable law.

Our customer support team will provide return instructions and any required shipping or customs documentation.

Cancellation before shipment

You may notify us of your withdrawal before shipment. You can contact support@x-bows.com or use the available account cancellation function.

This section supplements, and does not restrict, any additional mandatory rights under applicable EU or national consumer law.

5. How to Start a Return

Email support@x-bows.com with your order number and reason for the return.

We will review your request and provide the appropriate return address and shipping instructions.

Please do not send items to an unconfirmed address.

Where account-based return or cancellation requests are available, you may also submit a request through your customer account.

6. Refund Processing

Once we receive and inspect an eligible voluntary return, we will notify you of the outcome and process any approved refund to your original payment method.

Your bank or payment provider may require additional processing time.

For statutory withdrawals and other mandatory consumer remedies, applicable legal deadlines and requirements take precedence over this standard processing procedure.