We want you to be completely satisfied with your typing experience. However, we understand that sometimes a product might not be the right fit. Please read our policy below regarding returns, shipping costs, and defective items.
If you decide that the keyboard is not for you, we are happy to accept a return within 30 days of receiving your item.
If your product arrives damaged, defective, or is the wrong item, X-Bows will cover the shipping costs.
X-Bows is a US-registered brand serving a global customer base. To keep our technology accessible and our prices competitive, our inventory is warehoused and shipped directly from our manufacturing center in China.
We do not currently have a US-based return center. We strongly encourage customers to consider the potential return shipping costs to China before purchasing if they are unsure about the ergonomic layout.
To start a return, you can contact us at support@x-bows.com. If your return is accepted, we will send you the return shipping address and instructions.
Note: Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
