Shipping policy

Shipping Policy

X-Bows ships to supported destinations worldwide. Our products are generally dispatched from our fulfillment facilities in China.

1. Order Processing Time

For in-stock products, order processing and preparation typically take 1–3 business days after an order is placed.

Processing time may be longer during public holidays, promotional periods, or periods of unusually high order volume.

Once your order has shipped, we will send you a confirmation email with tracking information.

2. Estimated Delivery Time

For in-stock products, standard international shipping typically takes 7–12 business days in transit, after order processing has been completed.

Estimated total delivery time: 8–15 business days, consisting of:

Order preparation: 1–3 business days
Shipping transit: 7–12 business days

These are estimates, not guaranteed delivery deadlines. Actual times depend on the destination, local carrier operations, customs clearance and other logistical conditions.

Business days generally exclude weekends and public holidays.

3. Preorders and Group Purchases

Preorder and group-purchase products follow separate manufacturing and fulfillment schedules.

Depending on the product, estimated fulfillment periods may range from 2 to 15 months.

Where available, the expected shipping period will be provided on the relevant product page.

Production and delivery schedules may change. If a significant delay occurs, we will provide updates and explain applicable cancellation and refund options.

Preorder delivery estimates are separate from the standard in-stock shipping estimates above.

4. Shipping Charges

Available shipping methods, shipping charges and applicable free-shipping promotions are displayed during checkout.

Any free-shipping offer is subject to the eligibility requirements shown at checkout.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes or clearance charges.

Unless otherwise stated at checkout, these charges may be payable by the recipient.

The applicable charges and payment procedures depend on the destination and shipping arrangement.

6. Tracking and Delivery

After dispatch, we will send tracking information to the email address provided at checkout, when available.

Please ensure your delivery address, email address and telephone number are accurate.

Customers should monitor shipment updates and respond promptly to reasonable requests from carriers or customs authorities.

If a package cannot be delivered because of an incorrect address, refused delivery or failure to respond to reasonable carrier requests, additional shipping or return costs may apply where permitted by law.

Such cases will be assessed individually, and applicable consumer rights will be respected.

7. Lost, Damaged or Delayed Shipments

If your shipment is lost, significantly delayed, damaged or incorrectly delivered, please contact us so we can investigate and arrange an appropriate resolution.